How does a Monthly Plan work?

Requirements:

• To sign up for a monthly PhoneBox number, you will need a credit card or a debit card. International credit card is also accepted.
  All PhoneBox's monthly plans offer unlimited Canada-wide calling and international text messaging. As a Monthly account, your plan cycle will always run from the 2nd day in the current month to the 1st day in the next month. Besides that, your invoice will be issued every 15th, with the payment due date on 25th.

Different from the prepaid account, your monthly phone number will not expire. To terminate your account, you must contact PhoneBox customer service.

PhoneBox does not terminate the internet access when it reaches the limit of the data franchise. You will pay the data over usage in the next invoice.

PhoneBox does not offer roaming services. However, you can purchase SIM for different countries, such as United States, United Kingdom, and Australia. You can see all the available plans here.

Monthly Plan Benefits

• Unlimited Canada-wide calling
• Unlimited international text messaging
• 4G LTE Advanced service
• Free SIM card shipping
• Automatically additional data (additional fee applies)
• Invoice issued every 15th
• Payment due date 25th
• Additional data fee: Rogers - $15/1GB; TELUS - $5/100MB

Case example

Kathryne joined PhoneBox with a Monthly plan on Apr 29th. Her payment on her activation date is for April prorated service and May service. She has been informed that the billing cycle for monthly plans is always from the 2nd of every month until the 1st of the following month. The payment that customers make on the 15th of every month (the billing issued date) is for the service of the following month.

Kathryne was wondering how much data that she used during the May period. She called our toll free but an agent in Customer Support told her that we are not able to check the current data usage, we will only know the data usage on the next billing issued date. Customers are suggested to use their own device to track the data and reset the statistics on the 2nd of every month.

Kathryne’s credit card has been changed on May 28th. She was trying to log into her account to see the auto-payment status but it kept showing “Error! Your username or password is not correct!”. The reason why she can’t log in is because she hasn’t created an account before. She will need to sign up by her phone number first!

After she logs in, she will see the auto-payment set up. She can fill out her new credit card information and we will settle her payment next month on 19th by this credit card. If the card was declined, she will receive a SMS for the notification. She has to clear the outstanding balance by the 25th to avoid the interest charge and further suspension.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024