> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Cancel Your PhoneBox Phone Plan

# How to Cancel Your PhoneBox Phone Number

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/1iuzl9n_9mih7p.png =721xauto)


You can easily request plan termination through the PhoneBox Self-serve. 
Please note that, once your service is terminated, the same SIM card and phone number can no longer be used.

[How to terminate your monthly plan](#3-monthly-plan-termination)
[How to terminate your prepaid plan](#3-prepaid-plan-termination)


### **1. Monthly Plan Termination**

###### Important Notes About Termination

If you have an outstanding balance, payment must be completed before your termination request can be processed. 

A refund will be issued for the unused portion of your paid service term, calculated based on the number of unused days. [How can I get a refund after termination](https://phonebox.crisp.help/en/article/when-will-i-get-my-refund-after-terminating-my-account-ad7fca/)

Your monthly plan’s data allowance will be prorated based on the number of service days used in the termination month. Please avoid exceeding this prorated data limit, as data overage fees may apply.

###### How to Terminate Your Account

[PhoneBox App]
[__iOS__](https://apps.apple.com/ca/app/phonebox-canada/id6503991715) / [__Android__](https://play.google.com/store/apps/details?id=com.phoneboxexpo.SelfServe2024&pcampaignid=web_share)
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1oz68qp.png)



[Self-serve online]
Go to the PhoneBox website: [**__https://myaccount.gophonebox.com__**](https://myaccount.gophonebox.com/)
If you don’t have an account, please create one first. You can easily sign up using your email address.

1. Go to Settings and select “Terminate Plan”
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_cwai7d.png =944xauto)
2. Fill in the required fields
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1q05l19.png =923xauto)
3. Choose your termination date and select a reason
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1k3lfct.png =945xauto)
4. Enter the OTP code to submit the request
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_gicj5t.png =926xauto)


### 2. Prepaid Plan Termination

Prepaid accounts terminate automatically when the plan expires. You can check your plan’s end date on your Self-Serve account

If auto-extension is enabled, please make sure to remove it before your current term ends. Otherwise, your plan will be automatically extended.
[How to delete your auto-payment method](https://phonebox.crisp.help/en/article/website-change-your-payment-method-for-an-auto-payment-1ycvlo7/)

If you are a prepaid customer, a refund is only eligible if the account cancellation request has been submitted before the service starts.

---

# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.