> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Change Your PhoneBox Prepaid Plan

# How to Change Your PhoneBox Prepaid Plan

### Change Your PhoneBox Prepaid Plan

You can change your plan directly through the PhoneBox website or mobile app.
A prepaid mobile plan works for 30 days, and any new plan you select will take effect after your current term ends.

| [Note] For prepaid plans, payment must be completed before the new plan can be applied.

### **Step-by-Step Guide to change your prepaid plan**


**[PhoneBox App]**
If you haven't downloaded the PhoneBox app yet, install it here:
[iOS](https://apps.apple.com/ca/app/phonebox-canada/id6503991715) / [Android ](https://play.google.com/store/apps/details?id=com.phoneboxexpo.SelfServe2024&pcampaignid=web_share)

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_x1kk2f.png)



**[Self-serve online]**
Go to the PhoneBox website: [**__https://myaccount.gophonebox.com__**](https://myaccount.gophonebox.com)
If you don’t have an account, please create one first. You can easily sign up using your email address.

1. On the Home page, click [Plan Change]
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_sm4kbc.png)
2. Select the plan you want to switch to
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1tsada.png)
3. Review the plan details and click [Select this plan]
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_rzmyio.png)
4. Confirm the details and proceed with the payment.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_11i90nq.png)

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# **Do you still need help?**
Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [__services@gophonebox.com__](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.