> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Check if Your Phone Is eSIM Compatible

# **Are all devices compatible with eSIM?**

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/shutterstock2468113701_11an3hh.jpg)

Before purchasing a PhoneBox eSIM, please follow the steps below to confirm whether your device supports eSIM. 

**__Important Note__**
Device compatibility with eSIM can vary depending on the device model, region of purchase, or the original carrier the phone was locked to.


### **How to Check if Your Phone Is eSIM Compatible**

###### Check in Your Device Settings

* iPhone
Go to Settings > Cellular.
If the “Add eSIM” option is available, your device supports eSIM activation.

* Android / Samsung Galaxy
Go to Settings > Connections > SIM Manager.
If the “Add eSIM” option appears, the device is eSIM-compatible.

* Google Pixel
Go to Settings → Network & internet → SIMs.
If “Add SIM” or “Set up an eSIM” is displayed, the device supports eSIM functionality.

###### Check via Dial Code

Open your phone’s dial pad.
Enter ***#06#**

* If an EID number is displayed, your device generally supports eSIM. 
* If no EID is shown, the device may not support eSIM, or eSIM may be disabled due to region or carrier restrictions

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# Do you still need help?
Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.