> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Delete an eSIM From Your Device

# **How to Delete an eSIM That Is No Longer Working**

If you need to remove your eSIM — for example, when a new eSIM has been issued or when you no longer use the existing eSIM profile — you can delete it directly through your device settings.

Please follow the steps below based on your device type.

**Important Note**

* Once deleted, the eSIM cannot be restored unless reissued.
* Removing an eSIM does not cancel your PhoneBox service.
* To cancel your plan, please contact our customer support team separately.

### **How to Delete an eSIM From Your Device**

###### iPhone 

1. Go to **Settings > Cellular**
2. Select the eSIM you want to remove
3. Tap **Delete eSIM**
4. Confirm by tapping **Delete eSIM** again

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_pz1cwv.png)


###### Android / Samsung Galaxy

1. Go to **Settings > Connections > SIM Manager**
2. Select the eSIM (mobile plan) you wish to delete
3. Tap **Remove** or **Delete eSIM**
4. Confirm the removal

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1lgmscs.png)



###### Google Pixel

1. Go to **Settings > Network & internet > SIMs**
2. Choose the eSIM you want to delete
3. Tap **Delete SIM**
4. Confirm by tapping **OK** or **Delete**

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_19hbtxx.png)

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.