> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to order your SIM Card Online for New Activations

# How to Order Your SIM Card Online

You can order a PhoneBox SIM card online using either a Canadian or international shipping address.
Free shipping is available for both Monthly and Prepaid plans.

**Video Guide: How to order your SIM Card Online **

${youtube}[Order PhoneBox SIM Card Online](JkG8sfUAv98)


${color}[#ff0000](**Important Notes**)

1) SIM Activation
Once you receive your SIM card, please contact the PhoneBox Service Team so we can assist you with activating your SIM.

2) Shipping Address Changes
If you need to update your shipping address after placing your order, please contact Customer Support immediately.
[How to contact to PhoneBox Customer Support Team](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/) 

---
# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.