> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Resolve Login Issues on PhoneBox Self-Serve

# **Troubleshooting “Can’t Login” Issues on PhoneBox Self-Serve Portal**

Are you having trouble logging into your PhoneBox self-serve account? Please review the instructions below.


### 1. If you don’t have an account yet

To manage your plan online, you must first create your PhoneBox self-serve account.
Please sign up using the same email address you provided at the time of activation.

If you're not sure which email you used, check the email where you receive your invoices. This is your registered email address.
PhoneBox Self-serve  [**__https://myaccount.gophonebox.com__**](https://myaccount.gophonebox.com)


### 2. If you forgot your password

If you forget your password, select **“Forgot Password”** on the sign-in page.
Enter your email address, and you will receive an OTP code by email. Enter the OTP and reset your password directly on our website.


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# **Do you still need help?**
Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.