> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to restore your suspended service (Monthly plan users only)

# How to restore your suspended service

### **How to Restore Service for Monthly Plans Suspended Due to Unpaid Bill**

You receive your monthly plan invoice on the 15th of each month. If payment is not completed by the 1st of the following month, your account will be suspended.

If your service is suspended due to an unpaid bill, you can restore your service by contacting the PhoneBox Customer Support team.
[How to Contact to PhoneBox Customer Support team](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/)

### **Reactivation Fee**

Starting from the 2nd day of the following month, a service restoration fee of $50+ tax will be added to your next invoice when your service is restored.

|| If payment is not received by the 10th of the same month, your account will be fully terminated, and your phone number may no longer be available.

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.