> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Set up Your Voicemail

# Setting Up Your PhoneBox Voicemail

Follow the two simple steps below to personalize your voicemail. Until you complete the setup, callers will hear a default system greeting. 

### Access Your Voicemail
* Press and hold **1** on your mobile device to dial your voicemail access number.
* OR call your own **10-digit mobile phone number** from your device; this will also connect you to voicemail.

### Set Up Your Voicemail for the First Time

1. When prompted, enter a **4–15 digit password**.
Choose a secure password that others cannot guess. Avoid patterns such as **1111** or **1234**.
2. Choose whether you want to **bypass the password** when calling from your own phone.
3. Record your **Name** and **Personal Greeting**.
4. When finished, you may **hang up** or press ***** to end the call.

### How to Change or Reset Your Voicemail Password
If you forget your voicemail password, please contact our Customer Support Team for assistance.

${color}[#ff0000](**Note  **)
* Your voicemail messages will be kept for 10 days long and then automatically deleted
* Voicemail can store up to 35 minutes of messages in total. If your mailbox is already full, you won’t be able to receive any new voicemail messages.
[How to contact to PhoneBox Customer Support](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/)

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the[__ support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [__services@gophonebox.com__](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.