> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Suspend Your Service After a Lost or Stolen SIM 

# **How to Suspend Your Service After a Lost or Stolen SIM **

In case your SIM or device is lost or stolen, you can suspend your service through your PhoneBox account. Suspending the line protects your number from unauthorized use.
Please kindly note that suspending your line due to a lost or stolen device is a security measure only. Monthly service fees will continue to be charged while the line is suspended.

If you want to restore your service or request a new SIM, please contact the PhoneBox customer support team.
[How to contact the PhoneBox customer support team](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/)

### **Step-by-Step guide to suspend your service after lost or stolen SIM**

**[PhoneBox App]**
If you haven't downloaded the PhoneBox app yet, install it here:
[__iOS__](https://apps.apple.com/ca/app/phonebox-canada/id6503991715) / [__Android__](https://play.google.com/store/apps/details?id=com.phoneboxexpo.SelfServe2024&pcampaignid=web_share)

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_ih45w1.png =872xauto)
When you want to restart your service please contact our Customer Support team. 


**[Self-serve online]**
[__Go to the PhoneBox website__](https://myaccount.gophonebox.com/)
If you don’t have an account, please create one first. You can easily sign up using your email address.

1. Select **Settings** from the menu. 
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_17d31m9.png =681xauto)
2. Click **SIM Lost/Stolen Hold** 
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_18lz0ad.png =721xauto)
3. Tap **Suspend the line** 
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1csb3sp.png =740xauto)
4. Tap **Suspend the line** again to confirm
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_2wjts1.png =750xauto)
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# **Do you still need help?**
Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.