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> Use this file to discover available pages before exploring further.
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# How to Switch Phone Carriers While Keeping Your Phone Number

# How to Switch Phone Carriers and Transfer Your Number

You can keep your current phone number when switching to another carrier by requesting a port-out.

### How to Request a Port-out

To transfer your phone number to a new provider, you will need your PhoneBox account number.

Please contact the PhoneBox Customer Support team before starting the transfer with your new carrier to request your account number.
[How to contact to PhoneBox Customer Support Team](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/)

Once we receive your port-out request, we will prepare your account number and provide it to you within 1 day.
After receiving your account number, you may proceed with your new carrier and ask them to complete the number transfer.

### **After Your Port-out Is Completed**

Once your phone number has been successfully transferred to your new carrier, please make sure to terminate your PhoneBox service through the Self-Serve system.
[How to terminate your PhoneBox plan](https://phonebox.crisp.help/en/article/how-to-cancel-your-phonebox-phone-plan-1iuzl9n/) 

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.