> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to Switch Your PhoneBox Monthly Plan to a Prepaid Plan

# **How to Request Switch Your Plan from Prepaid to Monthly **

PhoneBox prepaid customers can switch to a monthly plan while keeping the same phone number.
There is no plan change fee for switching from prepaid to monthly.

Please contact Customer Service before your prepaid term ending date to request the change. 
[How to Contact to the PhoneBox Customer Support team](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/) 

To explore available plan options, you may visit the PhoneBox website and select "[Plans](https://phoneboxmobile.ca/plans)" 

### **Effective Start Date**

Your monthly plan will begin immediately after your current prepaid term ends. Because prepaid plans are based on **30-day terms**, the exact start date of your monthly plan depends on when your prepaid term expires.

To switch your plan to a monthly plan, **payment is required at the time of request**.
* A **prorated charge** for the remaining days of the current billing cycle
* The **full monthly service fee** for the next billing cycle

This payment ensures your monthly service starts automatically once your prepaid term ends, with no interruption.
[Understanding Your First Monthly Bill and Prorated Charges](https://phonebox.crisp.help/en/article/understanding-the-phonebox-billing-cycle-for-monthly-and-prepaid-plans-16rauq4/)

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.