> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Top Up Data on Your Prepaid Plan

# How to Top Up Data on Your Prepaid Plan

If you need more data, you can add it through your online account, via text message, or by contacting the PhoneBox Customer Support team anytime.


### **Step-by-Step Guide to top up your data**

###### 1. PhoneBox self-serve


**[PhoneBox App]**
If you haven't downloaded the PhoneBox app yet, install it here:
[__iOS__](https://apps.apple.com/ca/app/phonebox-canada/id6503991715) / [__Android__](https://play.google.com/store/apps/details?id=com.phoneboxexpo.SelfServe2024&pcampaignid=web_share)

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_krmauf.png)

**[Self-serve online]**
Go to the PhoneBox website: [**__https://myaccount.gophonebox.com__**](https://myaccount.gophonebox.com)
If you don’t have an account, please create one first. You can easily sign up using your email address.

1. Tap **“Add-ons”**
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1ji9wp7.png)

2. Select **“Data Add-on”** and choose your preferred option
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_91ulj9.png)

3. Tap **“Select this add-on”** and complete the payment process
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_n81bgv.png)

###### 2. SMS

Once you reach your data limit, your data will be blocked and you will receive a text message from PhoneBox automatically.

If your account has auto-payment registered, you can top up your data directly through the SMS link. Follow the instructions in the message, and once the payment is processed, your data will be restored.

###### 3. PhoneBox Customer Support team

If you prefer assistance, please contact the PhoneBox Customer Support team to add data to your account.
[How to Contact to CphoneBox Customer Support team ](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/)

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# Do you still need help? 

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.