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# How to Transfer Your Number to PhoneBox

# **PhoneBox Number Port-in Guide**

You can port in your Canadian mobile or landline number from another service provider to PhoneBox. Port-in is available either during activation or after your PhoneBox service has already been activated.
[How to transfer your landline number to PhoneBox](https://phonebox.crisp.help/en/article/can-i-port-in-a-landline-phone-number-to-phonebox-d8spwc/)

If your PhoneBox service is already active, please contact **PhoneBox Customer Support** to request a port-in.
[How to contact to the PhoneBox Customer Support team](https://phonebox.crisp.help/en/article/how-to-reach-out-to-phonebox-customer-support-team-1ifk481/)

# Port-in Process

Before you begin, please make sure your number with your previous carrier is still active. 
Do not cancel your service with your previous provider until the port-in process is fully completed.

## 1. Submit a Port-In Request at Checkout

1. Select “Yes, I want to port in my number” under “Do you want to port in your number?” 
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/14u6f9e1_10uhcw9.png)

2. Fill out required information
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/14u6f9e2_1ohtb5a.png)

To submit your request, you will need the following information:

* Previous carrier 
* Phone number to be ported
* Account number : Found on your previous carrier’s bill or by contacting them directly
* IMEI number : Dial *#06# on your device or check in phone settings
* Postal code 
* Billing Home Address (Required only when the port in number is a Landline)
* Account holder name (Required only when the port in number is a Landline)


| At the moment, we're unable to support number transfer from TELUS, Koodo or Public Mobile to PhoneBox. Please proceed with a new activation. If you need further assistance, please contact our Customer support Team.

3. Complete the your purchase.

## 2. Confirm the port-in via text message

Once the port-in process starts, your previous carrier will send you a confirmation text message. You must reply to this message within 90 minutes to authorize the port-in. 
Make sure your **old SIM card remains inserted** in your device to receive the message.

* During the port-in process, you will be assigned a temporary phone number. Once the port-in is completed, your temporary number will be automatically updated to your current phone number.
* If you miss the 90-minute confirmation message, please contact PhoneBox Customer Support to resubmit your port-in request.

## 3. Switch to your PhoneBox SIM

After you respond to the confirmation text,  your previous carrier’s signal will be disconnected. 
Please kindly insert your PhoneBox SIM card or activate your eSIM

## 4. Cancel service with your previous carrier

Once the port-in is complete and your number is working with PhoneBox, you may contact your previous provider to cancel your old plan.

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.