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> Use this file to discover available pages before exploring further.
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# No service or SOS on Phone

# What to Do When Your Phone Shows No Service or SOS

If your phone displays SOS, No Service, or cannot connect to the network, please follow the steps below.

### Step 1. Restart Your Phone

Turn your phone off and wait 30 seconds before turning it back on.
If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on. 

Most issues can be resolved by simply restarting your device.

Once you restart your device, try making a call. If you still have the same trouble, move on to the next step.

### Step 2. Reset your network Setting 

This will only refresh your device’s network connections, including WiFi, mobile data, and Bluetooth.

* iPhone
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

* Android
Settings > General Management or System > Backup and Reset or Reset Options > Reset Network Settings
* Please note: Saved Wi-Fi passwords will be removed during this process.

### Step 3. Check your VPN settings

Some VPN services may interfere with your mobile network connection.
If a VPN is active, disconnect it or delete the VPN configuration, then try reconnecting to the network again.

### Step 4. If the Issue Still Isn’t Resolved

If none of the steps above resolve the issue, please contact the PhoneBox Customer Support team 
To help us assist you faster, include the following information:
* Device model (e.g., Samsung Galaxy S20)
* Account information: name, phone number, email
* IMEI number (Dial *#06# to view it)
* Description of the issue + date when the issue started
* Confirm that you have tried all the troubleshooting steps above
[How to contact to PhoneBox Customer Support](https://phonebox.crisp.help/en/article/usa-how-to-contact-customer-service-at-phonebox-1clpu57/)

${color}[#ff0000](**Please Note**)
* If your device software is outdated, locked, or incompatible with international SIM cards, please contact the device manufacturer (e.g., Apple Store for iPhone users).

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.