> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting options available on the mobile device

# **Troubleshooting options available on the mobile device.**


These options can correct many issues including - Calls, Texts, and Data issues.

### 1. Restart Your Phone

Turn your phone off and wait 30 seconds before turning it back on.
If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on. 

Most issues can be resolved by simply restarting your device.

Once you restart your device, try making a call. If you still have the same trouble, move on to the next step.

### 2. Reset your network Setting 

This will only refresh your device’s network connections, including WiFi, mobile data, and Bluetooth. Saved Wi-Fi passwords will be removed during this process.
| [Note] Saved Wi-Fi passwords will be removed during this process.

* iPhone
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

* Android
Settings > General Management or System > Backup and Reset or Reset Options > Reset Network Settings

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# **Do you still need help?**

Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.