> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understanding Prepaid Plan Expiry and Reactivation Rules

# How Prepaid Plan Works

PhoneBox prepaid service is provided on a fixed-term basis. If the extension payment is not completed before the end of your current term, your service will end automatically.

To avoid service interruption, we strongly recommend completing the extension payment before your term ends or enabling auto-payment in advance.
[How to set up auto-payment method](https://phonebox.crisp.help/en/article/how-to-set-up-or-change-your-cardit-card-for-auto-payment-1ycvlo7/)

### How to check your plan and service term


You can check your service term and extension status using one of the following methods:
* Log in to your **PhoneBox Self-Serve** account
* Send a text message with **“myterm”** or **“mt”** to 1-855-495-2055
(Your service term details will be sent via SMS within seconds.)

PhoneBox will also send expiration reminders via email and SMS:
* 5 days before your term ends
* 1 day before your term ends

### **How can I reactivate my Phone Number if it’s already terminated? **

If your prepaid service has already ended, the Self-Serve extension is no longer available.

###### Service Ended within the last 5 days 

If your service ended within the last 5 days, please contact the PhoneBox Customer Support team to request a service extension.
* No reactivation fee applies
* You may continue using your existing SIM card once the extension is completed
* The new service term will continue from the day after your previous term ended
[How to contact to PhoneBox Customer Support team](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/)

###### Service ended more than 5 days

If more than 5 days have passed since your service was terminated, your phone number has been permanently deleted and cannot be recovered.
To use PhoneBox service again, you will need to purchase a new plan and receive a new phone number.

[PhoneBox Plans](https://phoneboxmobile.ca/plans)

---

# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.