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# Understanding the PhoneBox Billing Cycle for Monthly and Prepaid Plans

# PhoneBox Billing Cycle for Monthly and Prepaid Plans

PhoneBox offers two types of plans: **Monthly** and **Prepaid**. Each plan follows a different billing cycle, so please review the details below carefully.

| Tip  To avoid service interruption, we recommend setting up auto-payment to manage your plan more conveniently. [How to set up your auto-payment method](https://phonebox.crisp.help/en/article/website-change-your-payment-method-for-an-auto-payment-1ycvlo7/)

### **Monthly Plan (Postpaid)**

The Monthly Plan (postpaid) follows a fixed billing cycle that starts on the 2nd of each month and ends on the 1st of the following month.

* 15th of each month : Invoice issued 
* 25th of each month : Payment due date

Monthly plan payments are advance payments, meaning the amount you pay applies to the upcoming billing cycle, not the previous one.

${color}[#ff0000](**Important Note**)

* Payments made after the 25th will incur a 2.5% interest fee, which will appear on your next invoice.
* If payment is not received by the 1st of the following month, your service will be suspended.
* If payment is not received by the 2nd of the following month, $50+tax reactivation fee will be applied when restoring your plan.
* If payment is not received by the 10th of the same month, your account will be fully terminated, and your phone number may no longer be available.


### Prepaid Plan

Prepaid plans are valid for 30 days, and you must complete your extension payment before the term ends to continue service.

A reminder is usually sent 5 days before the end of your service term. If no extension is made, a second reminder is sent 1 day before the term ends.

If the plan is not extended on time, the account will be automatically cancelled, and your phone number may no longer be available after termination.
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# Do you still need help?
Are you looking for different information about PhoneBox? You can visit the [support section](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.