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# [USA] How to Purchase a PhoneBox USA SIM

![](https://storage.crisp.chat/users/helpdesk/website/e97fa78d32cc9800/image_189qgsx.png)

You can purchase a PhoneBox USA Physical SIM and eSIM even if you are outside of the United States.

# Purchase a Plan and Physical SIM Online 

You can activate your PhoneBox USA service online with either a physical SIM or an eSIM. If you choose a physical SIM card, we offer free international shipping during activation.

### How to request your Physical SIM and eSIM on PhoneBox website 

1. Select Your Plan & SIM Type [__https://www.phoneboxmobile.com/plans__](https://www.phoneboxmobile.com/plans)
* Choose your preferred plan.
* Select Physical SIM or eSIM.

2. Enter Your Personal Information
* Email address
* First & last name

3. (Physical SIM Only) Enter Your Shipping Address
Enter your address in the Find Address field.
* A system-verified address may appear automatically.
* If the auto-filled address is incorrect, you may manually update it, including apartment or unit numbers.
* Shipping Options
    * Regular Shipping – Free
        * Within Canada: 5–7 business days
        * Outside Canada: 10+ business days (varies by country)
    * Express Shipping – $20
        * Up to 5 business days (Tracking number included)
4. (Optional) Select Port-In Option 
If you want to keep your existing USA phone number, choose "Port-in" during activation.
[How to transfer your US number to PhoneBox](https://phonebox.crisp.help/en/article/am-i-able-to-transfer-my-existing-phone-number-to-phonebox-vedqw/)

5. Select Your Activation Date
* On the selected activation date, your new phone number will be emailed to you.
* If you select eSIM, it will be delivered to your email on the same day.

6. Complete Payment
* You will receive a welcome email once the activation process is complete.

# Visit a PhoneBox Store

You’re welcome to visit a PhoneBox store during business hours, no appointment is required.

At the store, you can purchase a new plan with either a physical SIM or an eSIM, and our staff will assist you with SIM purchase and activation on-site.

**PhoneBox Vancouver Store**
Address: 658 Seymour St, Vancouver, BC
Hours:
* Weekdays: 9:30 AM – 6:00 PM (PST)
* Weekends: 10:00 AM – 6:00 PM (PST)
* ${color}[#e71d1d](Reminder we are close on Dec 25 and Jan 1 for the store)

**PhoneBox Toronto Store**
* Address: 1240 Bay Street, Suite 305, Toronto, ON
* Weekdays: 9:30 AM – 6:00 PM (EST)
* ${color}[#e61919](Reminder we are close from all Ontario Statutory Holiday)


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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit [the support section](https://www.phoneboxmobile.com/support), select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.