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# [USA] How to Transfer Your USA Number to PhoneBox

# PhoneBox Number Port-in Guide
You can transfer (port-in) your existing U.S. phone number from another service provider to PhoneBox.
Port-in is available **either during activation or after your PhoneBox service is activated**.

If you want to request port-in after activation, please contact PhoneBox Customer Support and request a port in your number.
[How to Contact to PhoneBox US Customer Support team](https://phonebox.crisp.help/en/article/how-to-reach-out-to-phonebox-customer-support-team-for-usa-service-1clpu57/) 

### Port-in Process

Before you begin, please make sure your phone number with your current provider is still active.
Please **do not cancel your service with your previous provider** until the port-in process is fully completed.

1. Submit your port-in request to PhoneBox

1) Select “Yes” under “Do you want to port in your number?(US numbers only)”

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_f4hb7w.png =822xauto)


2) Please fill out the required columns 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_p167ss.png =821xauto)


To submit your request, you will need the following information:

* Account number 
* Phone number to be ported 
* PIN number  
* Service Address 

${color}[#ff0000](**Note **)
* Please contact your current provider to get the account number, PIN number, and the services address that is associated with your account.
* The service address must be the same as your current services provider's invoice, otherwise, the port-in may not succeed.

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### Port-in Completed

The port-in process is typically completed within 2 hours, if provided all information is correct.
Once your number is successfully working on PhoneBox, you may then contact your previous provider to cancel your old plan.

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit [the support section](https://www.phoneboxmobile.com/support), select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.