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# [USA] I can't receive calls

# What to Do If You Can’t Receive Calls

If you are unable to receive a call, please follow the steps below to troubleshoot the issue.

### Step 1. Restart Your Phone

Turn your phone off and wait 30 seconds before turning it back on.
If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on. 

Most issues can be resolved by simply restarting your device.

Once you restart your device, try receiving a phone call. If you still have the same trouble, move on to the next step.


### Step 2. Check That “Do Not Disturb” Is Disabled

When Do Not Disturb is enabled, incoming calls may be silenced or redirected.

* iPhone : Settings > Do Not Disturb > Make sure all toggles are turned off.
* Android : Settings > Notifications > Do not disturb > Make sure a toggle is turned off


### **Step 3. If You Can’t Receive Calls From Certain Numbers**

Please check whether the specific number has been blocked.

**iPhone**
* Settings > Privacy & Security > Blocked Contacts > Make sure the caller is not blocked
* Settings > Apps > Phone > Scroll to Screen Unknown Callers > View the selected option


**Android**
* Phone > tap more option button on the top-right corner > Settings > Block numbers >
    * Make sure Block calls from unknown numbers option is turned off
    * Ensure the caller is not blocked


### Step 4 . Check Your Active SIMs (Dual SIM Devices)

If your device has Dual SIM functionality and more than one SIM is active, the network signals may interfere with each other and prevent calls from going through.
Please turn off any SIM you are not currently using.


### Step 5. If the Issue Still Isn’t Resolved

If none of the steps above resolve the issue, please contact the PhoneBox Customer Support team 
[[How to contact to PhoneBox Customer Support]](https://phonebox.crisp.help/en/article/how-to-reach-out-to-phonebox-customer-support-team-for-usa-service-1clpu57/)

To help us assist you faster, include the following information:
* Device model (e.g., Samsung Galaxy S20)
* Account information: name, phone number, email
* IMEI number (Dial *#06# to view it)
* Description of the issue + date when the issue started
* Your Regeion
* Confirm that you have tried all the troubleshooting steps above

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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit [__the support section__](https://www.phoneboxmobile.com/support), select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [__services@gophonebox.com__](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.