> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# [USA] What to Do If Your PhoneBox Auto Payment Is Declined


# What to Do If Your PhoneBox Auto Payment Is Declined

Auto-extension for prepaid plans is processed one day before the new service term begins.

If an auto-payment attempt fails, you will receive both an email notification. To avoid any interruption to your service, please follow the instructions below.

### Extend your plan on PhoneBox Self-serve


You may log into your account and extend your term with any available payment method.
[How to extend your US plan](https://phonebox.crisp.help/en/article/how-do-i-extend-my-service-under-the-us-prepaid-plan-bb5bdq/) 

### Update your auto-payment method 

To ensure your plan renews successfully, please update your payment method in advance.
[How to change your auto-payment method](https://phonebox.crisp.help/en/article/am-i-able-to-set-up-automatic-payments-1eqrjw7/)

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# **Do you still need help?**
Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://www.phoneboxmobile.com/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.