> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is Vacation Plan and how to set it up

# **What is a vacation plan**

A Vacation Plan lets you temporarily suspend your mobile service while you’re away for an extended period.

Your number is safely kept, and **no monthly fees** are charged. During the vacation period, your service is paused including call, text and data.

### **Requirements**

To apply for a Vacation Plan, **all** of the following conditions must be met:
* You must have a Monthly Plan.
* Your account must have been active for at least 6 months.
* If you previously used a Vacation Plan, your line must be reactivated for 6 months before applying again or requesting an extension.

### **How the Vacation plan Works**

###### Duration & Cost

* Minimum application length is 1 month and go up to maximum 3 month
* C**ompletely free (no monthly charg**es, no application fees)

${color}[#ff0000](**[Note]**) The service fee for the vacation plan effective month is converted into an account credit and automatically applied to the first billing month after the vacation plan ends.

###### Application & Timing Rules

* Vacation Plans must be requested before the 26th of the current month to take effect for the following month.
* Vacation Plans can only start on the 2nd day of the month and end on the 1st day of the month.
* Partial billing cycles are not available. Vacation Plans must cover **full months only**.

${color}[#f00000](**[Note]**)
If you choose to resume your service **before the vacation period ends**:
* The **full monthly service fee** will be charged
* Any existing credit will be applied to the charge

### Can I Extend My Vacation Plan? 

Yes. You can request an extension as long as the total vacation period does not exceed 3 months.

To request your vacation plan extension, please contact the PhoneBox Customer Support team.
[How to contact to the PhoneBox Support team](https://phonebox.crisp.help/en/article/how-to-contact-customer-service-at-phonebox-1ifk481/)

**Extension Requirements**
* The extension request must be submitted on or before the 26th of the month
* Total duration (initial + extension) cannot exceed 3 months


### Step-by-Step guide to set up the Vacation Plan

**[PhoneBox App]**
If you haven't downloaded the PhoneBox app yet, install it here:
[__iOS__](https://apps.apple.com/ca/app/phonebox-canada/id6503991715) / [__Android__](https://play.google.com/store/apps/details?id=com.phoneboxexpo.SelfServe2024&pcampaignid=web_share)
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_6ajxz8.png)





**[Self-serve online]**
[__Go to the PhoneBox website__](https://myaccount.gophonebox.com/)
If you don’t have an account, please create one first. You can easily sign up using your email address.

1. Select **Settings** from the menu. 
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_131nrwk.png)
2. Click Vacation Hold
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_7j3r5s.png)
3. Click **Set up vacation plan**
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_p6o2we.png)

4. Select start and end months
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1j12i8d.png)
5. Confirm the details and complete the request
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/7/f/e97fa78d32cc9800/image_1585zdw.png)
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# Do you still need help?

Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.