> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://phonebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to Do If Your PhoneBox Auto Payment Is Declined

# What to Do If Your PhoneBox Auto Payment Is Declined

If an auto-payment attempt fails, you will receive a notification through SMS. To avoid any interruption to your service, please follow the instructions below.

### Make a Payment through PhoneBox Self-serve

You may log into your self-serve account account and make a payment 

###### For monthly plan users

Monthly Plans are automatically billed on the **16th** and **19th **of each month. 
If automatic payments fail, please make the payment directly at the Phone Box Self-Service counter.

[How to ](https://phonebox.crisp.help/en/article/how-to-check-your-balance-and-pay-a-monthly-plan-bill-y0huej/)__check your balance and make a payment__

###### For prepaid plan users

Prepaid plans are billed one day before the end of the term. 
If automatic payment fails, you can pay directly at the Phone Box Self-Serve.

[How to extend your prepaid plan](https://phonebox.crisp.help/en/article/how-to-extend-your-prepaid-plan-lzol70/)


### Update your auto-payment method 

To ensure your plan renews successfully, please update your payment method in advance.
[How to change your auto-payment method
](https://phonebox.crisp.help/en/article/how-to-set-up-or-change-your-cardit-card-for-auto-payment-1ycvlo7/)

---

# **Do you still need help?**
Are you looking for different information about PhoneBox? You can visit the[ __support section__](https://phoneboxmobile.ca/support) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [__services@gophonebox.com__](mailto:services@gophonebox.com) or toll-free: 1-855-886-0505.