Question 1

How many countries can I call out to with my International calling plans?

Accepted Answer

How many countries can I call out to with my International calling plans?

Introducing our awesome International calling features, connecting you to 30 different countries with super easy and affordable plans. Stay close to your loved ones and do business without any worries in the following countries:

Whether you're calling your family or talking to international friends, our strong network keeps you connected no matter where you are.

※Tracking international calling usage is not available.

※A long-distance call fee (extra fee) will be charged if you exceed the international calling limit or call countries outside the eligible 30 countries.

Question 2

What plans are available with eSIM at PhoneBox?

Accepted Answer

What plans are available with eSIM at PhoneBox?

You are able to use eSIM with one of PhoneBox’s Monthly (Postpaid) plans or Prepaid (Short-Term plan). Visit our website and select one of the available plans listed, then choose eSIM as your preferred activation method.

Once your account is activated under one of the selected plans, your account will be activated on the service starting date, and it will be registered as any other regular account.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

You are able to use eSIM with one of PhoneBox’s plans. Simply visit our website and select one of the available plans listed, then choose eSIM as your preferred activation method.

Question 3

How does eSIM activation work?

Accepted Answer

**How does eSIM activation work?

With eSIM, you are able to avoid waiting for an actual SIM card to be shipped out to your address. An eSIM QR code will be provided directly via the registered email address on your service starting date.

It is important to make sure that your device is compatible before selecting eSIM as your activation method. If you doubt the device's compatibility, check the guideline provided directly on the activation page or visit our website and select Support.

Please note that once your account is activated and the QR code has been scanned into one of the devices you chose to use an eSIM with, you cannot transfer the same QR to any other device.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via [services@gophonebox.com](mailto:servi

Question 4

Which plans are available at PhoneBox?

Accepted Answer

Which plans are available at PhoneBox?

Requirements:

To sign up for a PhoneBox plan, you should have a credit card. International credit cards are accepted.

PhoneBox offers two types of plans- prepaid and monthly, both including Unlimited Canada-wide Calling, International Picture Messaging and high speed 5G data.

Prepaid Plan is a 7-day or 30-day service. If customers would like to keep using the service, they have to extend it every month to avoid the automatic termination. Customers can top up their data during the service term for $15 per GB.

Monthly Plan has a billing cycle starting from the 2nd of each month until the 1st of the following month. Customers can terminate their accounts whenever they would like to!

You can find more information about our plans online.

Case Example

Salma is unsatisfied with her current carrier and would like to have a no-contract plan. She heard of PhoneBox from her friend, so she visited our website to see further details. She noticed that there are several good deals, all contract free and with no given time to join or terminate! And the best part: she can always change her plan based on her needs.

She then activates her account with PhoneBox on the website and starts enjoying our services a few hours after.

Do you still need help?

Are you lo

Question 5

What is eSIM?

Accepted Answer

**What is eSIM?

Requirements:

An eSIM is a form of programmable SIM card that is embedded directly into a device. It can't be inserted, removed, or transferred to a new device.

An eSIM QR code contains a digital SIM that will let you access a cellular plan without inserting a physical SIM card. The eSIM also allows you to use up to two phone numbers depending on the smartphone.

You can check their eSIM device compatibility by dialing *#06# on their device to display the IMEI number, then confirming it supports eSIM functionality.

Case Example:

João is living in his hometown in Brazil. He plans to visit Canada for a period of 3 months. João doesn’t want to go through the SIM card shipping process which could take up to 10-15 business days for an international package to arrive from Canada. João was looking for an alternative way that could save him time and money.

João then decided to proceed with activation by requesting PhoneBox for an eSIM as a SIM option. He received a QR code sent out by PhoneBox via his registered email address, then scanned the code and activated the service without going through any shipping process.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the i

Question 6

Are all devices compatible with eSIM?

Accepted Answer

Are all devices compatible with eSIM?

Requirements:

Unfortunately, not all devices are compatible to use it. Please check eSIM device capability before submitting your order.

There might be restrictions to device compatibility depending on the country of origin or carrier. Please check if your device supports eSIM where you purchased the device from.

iPhone XS and latest are compatible with eSIM.
Samsung Note 20+ Series and latest are compatible with eSIM.

Depending on where you purchased your device, eSIM may not be available.

iPhone series: eSIM on iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11 series, iPhone XS Max and XR are not offered in China mainland, Hong Kong and Macao. On the other hand, iPhone 12 mini, iPhone SE (2nd generation), and iPhone XS purchase in Hong Kong and Macao feature eSIM.

Pixel series: Only Pixel 2 devices that come with Google Fi service work with eSIM. Pixel 3 bought in Australia, Taiwan, and Japan are not eSIM compatible. Pixel 3 devices bought with service from any US or Canadian carriers other than Sprint and Google Fi don’t work with eSIM. Pixel 3a that is bought in South East Asia and with Verizon service is not eSIM compatible as well.

Samsung series: Samsung S20 Series, Samsung Galaxy S21 5G Series and Samsung Galaxy Z Flip 5G that originate from the US, Samsung Note 20 Ultra and Samsung Galaxy

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