[App] Suspend your service

If your phone was lost or stolen, you can suspend your service using your PhoneBox account.

To Resume Service: Contact our customer service team for assistance.

Suspension Steps:

Option 1: Using the Mobile App

1. Open the PhoneBox Canada App and Sign In (or Sign Up if you're new)
2. Navigate to Settings > Plan Management
3. Select SIM Lost/Stolen Hold
4. Carefully review the instructions and click the appropriate button: Suspend the Line

<Lost and Stolen Suspension>

• Please note that a Lost and Stolen Suspension will temporarily block the network for the line.
• During the suspension period, all services, including calls, texts, and data, will be unavailable.
• However, the client is still responsible for their monthly or service of the term payments.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/11/2025