Can I port in my phone number from my previous mobile carrier after I already have my PhoneBox’s account activated?
PhoneBox Number Port-in Guide
You can port in your Canadian mobile or landline number from another service provider to PhoneBox. Port-in is available either during activation or after your PhoneBox service has already been activated.
If your PhoneBox service is already active, please contact PhoneBox Customer Support to request a port-in.
How to contact to the PhoneBox Customer Support team
Port-in Process
Before you begin, please make sure your number with your previous carrier is still active.
Do not cancel your service with your previous provider until the port-in process is fully completed.
1. Submit a Port-In Request at Checkout
- Select “Yes, I want to port in my number” under “Do you want to port in your number?”
- Fill out required information
To submit your request, you will need the following information:
- Previous carrier
- Phone number to be ported
- Account number : Found on your previous carrier’s bill or by contacting them directly
- IMEI number : Dial *#06# on your device or check in phone settings
- Postal code
- Billing Home Address (Required only when the port in number is a Landline)
- Account holder name (Required only when the port in number is a Landline)
- Complete the your purchase.
2. Confirm the port-in via text message
Once the port-in process starts, your previous carrier will send you a confirmation text message. You must reply to this message within 90 minutes to authorize the port-in.
Make sure your old SIM card remains inserted in your device to receive the message.
- During the port-in process, you will be assigned a temporary phone number. Once the port-in is completed, your temporary number will be automatically updated to your current phone number.
- If you miss the 90-minute confirmation message, please contact PhoneBox Customer Support to resubmit your port-in request.
3. Switch to your PhoneBox SIM
After you respond to the confirmation text, your previous carrier’s signal will be disconnected.
Please kindly insert your PhoneBox SIM card or activate your eSIM
4. Cancel service with your previous carrier
Once the port-in is complete and your number is working with PhoneBox, you may contact your previous provider to cancel your old plan.
Do you still need help?
Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.
Updated on: 05/02/2026
Thank you!