**Can I port in my phone number from my previous mobile carrier after I already have my PhoneBox’s account activated?

Requirements

Port in process can still be done even after PhoneBox generate you with a new phone number. However, you have to make sure your phone number from your previous mobile carrier is still active to be ported in.

Clients can port in Canadian phone numbers from other service providers. You must not cancel the service with the current provider before requesting a port into PhoneBox.

To request port into PhoneBox, please contact your current provider from you want to "Port out" the phone number.

Once the port in is in process, you will receive a text message to confirm the changing of mobile service to PhoneBox and you must reply within 90 minutes. It could be a text message or a link to follow depending on the company you are with.

In order to receive this message, you should keep old SIM card in the device.

If the client fails to reply to this message within 90min, the client should contact customer support to resubmit port in request.

Client will have to fill out the following information:

• Old carrier name
• Billing name
• Phone number
• Account number

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Clients can port in Canadian phone numbers from other service providers. Clients must not cancel the service with the current provider before requesting a port into PhoneBox.

Updated on: 10/10/2024