How can I change my plan from monthly to prepaid?

Requirements:

• You are able to change your plan from Monthly to Prepaid by contacting our customer support department before the invoice is issued.

You must contact Customer Service to request the change from a monthly to a prepaid plan. PhoneBox recommends requesting this plan change before the invoice is issued on the 15th of the month.

However, monthly plan offers more benefits. It is a plan with no ending date, a better deal if you want to stay with the line for more than two months. Plus, there is no data block when you reach your limit, you can keep using under a fee per extra GB.

Prepaid is good for short term customers who wish not to have extra charge because of data usage.

Case example

Mrs. Yone has contacted PhoneBox to ask if she can change from a monthly to a prepaid plan. She is concerned about data overage fees. Can she request this plan change?

Solution: Yes, she can request the plan change. However, PhoneBox would like to offer Mrs. Yone the “How to track the data usage” flyer. It is possible to track data usage on their own device and on our app. She can avoid extra fees, and keep her monthly plan.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024