How can I change my plan from prepaid to monthly?

Requirements:

• PhoneBox prepaid customers can change to a monthly plan with the same phone number. There is no extra fee to request a plan change.

It is possible to change from a prepaid plan to a monthly plan. In this case, you must contact PhoneBox customer service to request the plan change at least one week before your prepaid term ending date.

There is no extra fee to request the plan change. You might keep the same SIM card if the same carrier offers your new plan as your prepaid plan. If the new preferred plan is from another provider, PhoneBox will ship a new SIM card for free. In this case, customers need to contact us at least two weeks in advance from the term ending to avoid extending the prepaid term due to shipping processing time.

The effective start date will be after your current prepaid term. Prepaid is for a 30 days term plan, so if customers wish to change plans to monthly plans, the effective date is the next term starting date. In this case, you will be charged a pro-rate plan fee in your first invoice plus the following monthly fee.

To learn more about our plans, you can visit PhoneBox website and select “Plans”.

Case example

Mrs. Shari will stay in Canada longer than she has planned. She would like to change from a prepaid to a monthly plan keeping the same phone number.

Solution: Yes, Mrs. Shari can use the same phone number.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024