How can I track my SIM card delivery?

Requirements:

• To get a new SIM card, customers must request it online.

Please note only express shipping has a tracking number for your review. There is no way to track regular shipping.

For domestic shipping, you will only have a tracking number if it’s the second time that we send a SIM card to you.

Tracking numbers are unavailable for international shipping at this moment.

What if I still have not received my SIM card after 1 week in Canada/1 month overseas?

We are sorry to inform you that sometimes packages can be lost during the transit or can get returned due to invalid address.

If you still haven’t got your SIM card after a week if you are in Canada or a month if you are currently overseas, please contact us at services@gophonebox.com immediately with your accurate address. We will confirm the information once again and arrange the shipping to send a new SIM card to you!

Please note if you will come to Canada within a month, we recommend that you provide us your Canadian address to avoid this issue again.

Case Example:

Jenny arrived in Canada on Apr 5th, 2021. She is staying in a hotel for 3 days for quarantining. She ordered a SIM card on Mar 15th but couldn’t get the SIM card before she came to Canada. She contacted us on Apr 3rd and we shipped another SIM card to the hotel she is staying on Apr 4th.

Since it’s the second time that we sent her a SIM card, we shipped it by express and sent a tracking number “332523979300 for Purolator” via email for her review, and an agent in Customer Support mentioned, ”Please provide us your SIM card number which is 20 digits number so that we can activate your line immediately.”

The receptionist informed her there is a package for her on Apr 6th. Then she provided us with the SIM card number via email and started using the service afterward.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024