How do I extend my service under the prepaid plan?

Want to extend your Prepaid plan? No problem! Extensions can be requested through PhoneBox Self-Serve.

Extending your plan will add another service term to your account. You can also set up auto-payment to automatically extend your services.

Important Notes:

• Once your prepaid service term has been extended, cancellations and refunds are not available
• If you do not make payment by the last day of your current service term, your service will be automatically terminated

Extension Steps:

• Go to PhoneBox Self-Serve and sign up or sign in to access your account via the app or website

• Choose either [Extension] or [Plan Change] based on your needs, then make your payment:
• Extension: Continue with your current plan

• Plan Change: Switch to a different plan while extending

• Once you extend your service or request a plan change, the new term/plan will take effect at the start of your next service period

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 28/10/2025