How do I transfer my phone number to a different mobile provider?

Requirements:

Before you proceed with the port-out request, please check:

• If you have outstanding balance on your account, you must make a payment before you request the port-out
• If you have used data overage, you have to pay for it
• If you are still on our device contract, you have to pay for the rest of the device fee
• If you used one month plan discount, you should stay with us over four months (including the free month)
• A new carrier has not worked on transfer the customer’s phone number from us

To request a port-out to a new provider, you will need your account number. In this case, please, contact us first through email, phone call, live chat, SMS before trying to transfer your phone number with the new carrier on their end.

Once we receive your port-out request, we will prepare your account number. PhoneBox will provide it to you within two business days. After you receive your account number, then you can go to the new carrier and ask to transfer your phone number.

*If Rogers network plan customers want to port in to Rogers, they require an Interaction ID instead of an account number.

Case example

The customer wants to port out to a new mobile phone provider, but she doesn’t know how she can do it.

Solution: First step is to contact our Customer Service for the port out request. We will send the account number in two business days by email.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024