How does the online activation work?

Requirements:

• To proceed with the online activation, you must have a valid credit card. PhoneBox accepts both Canadian and international credit cards.

Online activation can be done for both Prepaid and Monthly plans via PhoneBox website. Check our guideline about how to complete your activation request on the video down below. You can also refer to the step-by-step guidelines below the videos.

How to activate your number: step-by-step

Step 1

Go to website then click “Activation” found at the top menu bar. If you already has a SIM card to activate, select "Yes". If you don't, please select "No" and you will be redirected to our plans page.

Step 2

Enter the 20-digit serial number found at the back of the SIM card and click “Next”. Then you can choose between the available plans and click "Regular SIM".

Step 3

Confirm your plan and click "Purchase".

Step 4

Enter your name and email address so we can register your account. After that, please inform the province and city you are living in Canada. This information is crucial to provide you with the correct phone number and area code.

Step 5

If you want to have a new phone number, just select "No" in the Port In section.

If you already have a phone number in another carrier and want to keep it to your new PhoneBox account, please select "Yes". Then, provide your current carrier, account number and phone number. You may need to ask your current carrier to provide you the account number information.

*Only Canadian phone numbers are accepted.

Step 6

Select the date when you would like to start using the services, then click "Next".

Step 7

Please, review your plan details. After reviewing all the terms and conditions, click "Proceed to Checkout"

Step 8

Choose your payment method and complete the payment section. If you are using a credit card, you also can check the box below the fields to set up automatic payments. Please, ensure that all the payment information you entered is correct.

Step 9

Click "Confirm and Pay" and you will see the "Activation Complete" page.

Congratulations!

You’re now a PhoneBox customer.

Welcome to PhoneBox!

Case example

Mr. John wants to activate his SIM card, but he doesn't have one on hand yet. How could Mr. John do it?

PhoneBox solution: Mr. John can order his SIM card directly from the activation page. We will send it to him with no additional charges.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Online activation can be done for both Prepaid and Monthly plans via www.gophonebox.com. To check a complete guideline of how to complete your activation request, refer to the step-by-step document to follow the instructions.

Updated on: 10/10/2024