How to Delete an eSIM That Is No Longer Working

If you need to remove your eSIM — for example, when a new eSIM has been issued or when you no longer use the existing eSIM profile — you can delete it directly through your device settings.

Please follow the steps below based on your device type.

Important Note

• Once deleted, the eSIM cannot be restored unless reissued.
• Removing an eSIM does not cancel your PhoneBox service.
• To cancel your plan, please contact our customer support team separately.

How to Delete an eSIM From Your Device

iPhone 

1. Go to Settings > Cellular
2. Select the eSIM you want to remove
3. Tap Delete eSIM
4. Confirm by tapping Delete eSIM again

Android / Samsung Galaxy

1. Go to Settings > Connections > SIM Manager
2. Select the eSIM (mobile plan) you wish to delete
3. Tap Remove or Delete eSIM
4. Confirm the removal

Google Pixel

1. Go to Settings > Network & internet > SIMs
2. Choose the eSIM you want to delete
3. Tap Delete SIM
4. Confirm by tapping OK or Delete

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 03/03/2026