How to Extend Your Prepaid Plan

PhoneBox Prepaid Plan Renewal Guide

You can easily request a plan extension through the PhoneBox Self-Serve website or mobile app.

Extending your plan will add one additional service term to your account.

Accepted Payment Methods 

• Credit card (Canadian or international)
• Debit card
• Apple pay
• Google pay

You can enable auto-payment so your prepaid plan renews automatically before it expires.

How to set up /  change your auto-payment method

Important Note

• Once an extended service term has started, cancellations or refunds are not available.

If the extended term has not started yet, a refund may be available.

• If payment is not completed by the last day of your current term, your service will be automatically terminated.

Step-by-Step guide to extend your plan on self-serve

[PhoneBox App]

If you haven't downloaded the PhoneBox app yet, install it here:

iOS / Android

[Self-serve online]

Go to the PhoneBox website

If you don’t have an account, please create one first. You can easily sign up using your email address.

1. On the left-bottom corner, click [Extension]

2. Review your plan details and click [Pay]

3. Proceed with the payment to complete your extension.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 06/03/2026