Articles on: [Canada] eSIM

How to Request an eSIM Reissue

eSIM Reissue & Fee

You can request an eSIM reissue through the PhoneBox Customer Support team if you require a new eSIM.

The eSIM reissue fee is $10 + tax.

For monthly plan users: The reissue fee will be added to your next invoice.
For prepaid plan users: The reissue fee must be paid via a one-time payment link, which will be sent to you by email.

Please make sure your device supports eSIM before requesting a reissue.

How to Check if Your Phone Is eSIM Compatible

How to Request an eSIM Reissue

Please contact our customer support team to issue your new eSIM

Email : services@gophonebox.com
Other contact options : How to PhoneBox Customer Support team

How to install your new eSIM

Please kindly look into the article below to learn how to install your new eSIM

[How to activate your eSIM

](https://phonebox.crisp.help/en/article/how-to-activate-your-esim-1mj0l56/)

[Note] Once a new eSIM is issued, your previous SIM or eSIM will be deactivated. Deactivated SIMs/eSIMs cannot be reused.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 05/03/2026

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