How to Suspend Your Service After a Lost or Stolen SIM
**How to Suspend Your Service After a Lost or Stolen SIM **
In case your SIM or device is lost or stolen, you can suspend your service through your PhoneBox account. Suspending the line protects your number from unauthorized use.
Please kindly note that suspending your line due to a lost or stolen device is a security measure only. Monthly service fees will continue to be charged while the line is suspended.
If you want to restore your service or request a new SIM, please contact the PhoneBox customer support team.
How to contact the PhoneBox customer support team
Step-by-Step guide to suspend your service after lost or stolen SIM
[PhoneBox App]
If you haven't downloaded the PhoneBox app yet, install it here:
When you want to restart your service please contact our Customer Support team.
[Self-serve online]
If you don’t have an account, please create one first. You can easily sign up using your email address.
- Select Settings from the menu.
- Click SIM Lost/Stolen Hold
- Tap Suspend the line
- Tap Suspend the line again to confirm
Do you still need help?
Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.
Updated on: 06/03/2026
Thank you!