How to Switch Phone Carriers and Transfer Your Number

You can keep your current phone number when switching to another carrier by requesting a port-out.

How to Request a Port-out

To transfer your phone number to a new provider, you will need your PhoneBox account number.

Please contact the PhoneBox Customer Support team before starting the transfer with your new carrier to request your account number.

How to contact to PhoneBox Customer Support Team

Once we receive your port-out request, we will prepare your account number and provide it to you within 1 day.

After receiving your account number, you may proceed with your new carrier and ask them to complete the number transfer.

After Your Port-out Is Completed

Once your phone number has been successfully transferred to your new carrier, please make sure to terminate your PhoneBox service through the Self-Serve system.

How to terminate your PhoneBox plan

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 04/03/2026