Change Your PhoneBox Monthly Plan to a Prepaid Plan

PhoneBox prepaid customers can switch to a monthly plan while keeping the same phone number and there is no additional charge. 

To change your plan from a monthly plan to a prepaid plan, please contact PhoneBox Customer Service. 

How to Contact to the PhoneBox Customer Support team

When changing plans, you may select your preferred effective start date. If the change happens in the middle of the billing cycle (from the 2nd to the 1st of the following month), the unused days of your monthly plan will be credited to your account.

However, keeping your monthly plan offers more benefits:

• No ending date; better deal if you plan to keep your line for more than two months.
• No data block when you reach your limit—you can continue using data for an extra fee per GB.
• You may suspend your plan during long vacations, and you won’t be charged during the suspension period.
• If you cancel your service, you will receive a refund for any unused days.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 06/03/2026