I can't log into my account. It shows an error.

Have you signed up for our self-serve portal? To manage your account online, your online account first needs to be registered on our website or mobile app.

After the sign-up process has been completed, you can log in and manage your account anytime using your registered email and password. If you forget your password, please go to "Forgot Password" on the sign-in menu, and a password reset email will be sent to you.

Note: Please ensure you sign up using the email address on file to make sure your phone number will connect properly to the online account.

Case Example: Elisa was trying to log into her account. She entered her email and password, but an error message kept showing up.

She contacted the Client Care Team via live chat. The agent confirmed that she hadn't registered an online account with PhoneBox and assisted her in signing up.

After that, she was able to log in with her registered email and password and manage her account.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 27/10/2025