I can't receive calls

Requirements:

• Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device.
• Check whether there’s a signal on your device and make sure the SIM card is inserted properly.

You can first check if the service is available for you by the time you are trying to see if you can receive calls or not. Once you verify there’s a service available on your device and the issue persists, you can check the APN settings.

Like the issue with "no service", the inability to receive inbound calls can be caused due to the issue with signals, device, or SIM card lock. We recommend our clients check our support page and proceed with the APN troubleshooting for different devices such as Apple or Androids devices.

Please note: For most devices that are not up to date (version), locked, or incompatible with using other countries' SIM cards due to an issue with the device, contact the company (e.g., contact Apple store if you are using an iPhone) and ask them to help you with the issue.

Depending on the location you are currently in, the signal could also be one factor that prevents you from receiving inbound calls.

Case example:

Nancy called us and told us that her cell phone had strong signals but could not receive calls. However, she could make outgoing calls and texts. The Customer Support then reported to the number team to contact Rogers to refresh the line. However, Nancy still can’t receive the calls from others.

Then Customer Support sent a new SIM card to her. After changing to the new SIM card, Nancy can receive calls from her friends.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024