What to Do If You Receive Text Messages

If you are unable to send or receive SMS messages, please follow the steps below to troubleshoot the issue.

Step 1. Restart Your Phone

Turn your phone off and wait 30 seconds before turning it back on.

If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on. 

Most issues can be resolved by simply restarting your device.

Once you restart your device, try receiving a text message. If you still have the same trouble, move on to the next step.

Step 2. Make Sure “Do Not Disturb” Is Turned Off

Do Not Disturb may silence notifications and prevent you from noticing new messages.

• iPhone

Settings > Do Not Disturb > Make sure all toggles are turned off.

• Android:

Settings > Notifications > Do not disturb > Make sure a toggle is turned off

Step 3. If Messages From Certain Numbers Aren’t Coming Through

Check if the specific number has been blocked.

• Apple

Settings > Privacy & Security > Blocked Contacts > Ensure the number is not listed.

• Android

Messages app > Tap the menu button (top right) > Block numbers and spam >  Block numbers > Make sure the number is not blocked.

Step 4. Check Your iMessage or RCS Messaging status

If the issue is specific to iMessage (iPhone) or RCS Chat Features (Android), make sure your mobile data is working properly.

These messaging services require a data connection.

Step 5. If the Issue Still Isn’t Resolved

If none of the steps above resolve the issue, please contact the PhoneBox Customer Support team 

To help us assist you faster, include the following information:

1. Device model (e.g., Samsung Galaxy S20)
2. Account information: name, phone number, email
3. IMEI number (Dial *#06# to view it)
4. Description of the issue + date when the issue started
5. Confirm that you have tried all the troubleshooting steps above

How to contact to PhoneBox Customer Support

Please Note

• If your device software is outdated, locked, or incompatible with international SIM cards, please contact the device manufacturer (e.g., Apple Store for iPhone users).
• Depending on your current location, weak signal or network coverage may also prevent sending text messages.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 03/03/2026