What to Do If You Send Text Messages

If you are unable to receive a call, please follow the steps below to troubleshoot the issue.

Step 1. Restart Your Phone

Turn your phone off and wait 30 seconds before turning it back on.

If you are using a physical SIM card, please remove it, reinsert it, and then power the device back on. 

Most issues can be resolved by simply restarting your device.

Once you restart your device, try sending a message. If you still have the same trouble, move on to the next step.

Step 2. Check your Apple iMessage or Android RCS Messaging status

If the problem you are having is with Apple iMessage or Android RCS Messaging, please make sure that your data works on your phone. 

Step 3. If the Issue Still Isn’t Resolved

If none of the steps above resolve the issue, please contact the PhoneBox Customer Support team.

To help us assist you faster, include the following information

Device model (e.g., Samsung Galaxy S20)

Account information: name, phone number, email

IMEI number (Dial *#06# to view it)

Description of the issue & date when the issue started

Confirm that you have tried all the troubleshooting steps above

Please Note

• If your device software is outdated, locked, or incompatible with international SIM cards, please contact the device manufacturer (e.g., Apple Store for iPhone users).
• Depending on your current location, weak signal or network coverage may also prevent receiving text messages.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 03/03/2026