I can't send text messages

Requirements:

• Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device
• Check whether there’s a signal on your device and make sure the SIM card is inserted properly

Without proper signal display on your device, sending out a text message can be an issue. Restart your device to make sure that the service is not working. Please confirm that your device is not locked, or having technicality issues due to manual settings.

Checking your connectivity through cellular data or WIFI is also important as for some of the devices required internet connection to send out text messages.

For devices such as iPhone, we recommend checking the text message settings by simply go to the settings, and scroll down to find Messages. For some Apple users customers it is necessary to disable the function of iMessage to avoid SMS issues.

We also suggest you to check if the phone number of the message receiver is not an international phone number and make sure the receiving also has no connectivity or signal issues.

Case example:

James was not able to send any text messages even though he has confirmed that the phone number that he was trying to send a text message to is a Canadian phone number. The message on his devices were not showing as delivered and it kept on loading.

After contacting our customer care team, we advised James to turn on his mobile data before sending out the text message, and it worked.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024