I forgot to extend my services and my term ended. How can I make a payment?

We will send out SMS notifications before your term ends. However, your account will be suspended if we don't receive any extension requests before your 30-day term expires.

To extend your term after suspension, you can try to log into your online account. On the right-hand side of the page, you will be able to see the "Extend" button and which will direct you to the payment.

When you extend your term within the first 30 days of suspension, there will be no extra cost. After 30 days, your number will be restored with a reactivation fee of $10.00. After 90 days, we cannot guarantee that we will be able to restore your phone number.

Have you failed to log into your online account? Don't worry, we can help you via email, phone call, Live Chat, and SMS. We will gladly help you to reactivate your account, maintaining the same phone number.

Case Example:

Ivan had a prepaid plan with an end date of Apr 25th. He forgot to extend the call; On April 27th, he needed to call his friend but realized he didn't have the service to make phone calls.

He tried to log in to his online self-service account, but it kept showing an error. He then contacted PhoneBox on Live Chat. An agent from the Customer Support team informed him that his account was suspended on April 25th.

The agent helped him to reactivate his account, maintaining the same phone number. The service has been resumed immediately, and his term was set from Apr.26th to May.25th. Once it's reactivated, he could log into his online account to set up auto-extension to prevent suspension in the future.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section, select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 13/01/2025