Is it possible to change the plan anytime?

Requirements:

• If you are a monthly customer, you can request the plan change anytime on online self-service prior to your new monthly cycle. The new plan will be effective on the 2nd of the next month
• If you are a prepaid customer, you can contact the customer support team before your new term starts
• Your phone number will remain the same after plan changes process

As a PhoneBox customer, there will be no additional service fee charged for plan change requests. A prepaid mobile plan works for 30 days. In other words, your new phone plan will be effective after your current term ends.

If you are a monthly customer, you might choose your new plan on your online account self-service. Your new plan will be effective on the 2nd of the following month. To request a plan change, please, follow the steps below:

Step 1

Please, visit PhoneBox website and log in with your account clicking on the right top corner "My Account" button. If you don’t have one yet, sign up first.

Step 2

On your account, click “Change My Plan.”

Step 3

You can now select your new plan. It will be effective on the 2nd of next month. Please, note: you can only choose a plan from the same carrier. If you are a Rogers customer, you can only select a different Rogers plan. If you wish to switch to another carrier, you must contact our Customer Service.

Case example

Mr. Mike wishes to change his plan to a different network carrier on the online self-service. However, he can’t choose. What should Mr. Mike do?

Solution: He must contact PhoneBox customer service to request a plan change in this case. PhoneBox will provide him with a new SIM card with no extra fee and free shipping.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024