Is my device compatible with PhoneBox network?

Requirements:

Understanding the device model and version that you are currently using will help you understand whether it is compatible or not with PhoneBox's plans. Device lock, SIM card or network block can be mostly solved by contacting the previous device provider to get those functions removed.

PhoneBox networks support most of the modern phones and smartphones. We will provide you a specific SIM card required for your phone.

If you bring a phone from your home country, please make sure to check if it is unlocked. Your carrier can help you with this verification. We can always support you in unlocking your phone in Canada (extra fees will apply).

Using a new SIM card will not affect any settings on your phone.

When you buy a phone from PhoneBox, it will be locked either to TELUS or Rogers network. All of our phones will be covered by a standard manufacturer warranty and you are also eligible for a standard 15 days trial period.

Manage your devices

It's always a good idea to know how to sync your device with your computer or how to install latest updates. Different phones have different approaches as to how you manage your data, synchronize it with your computer, or update your OS system.

iPhone iOS

Data Back-Up: to perform a data back-up of all of your files (multimedia, contacts, documents, apps etc.), you will need 3 things: your device, lightning USB connection cable and your computer.

1. On your computer, download the latest iTunes software suit from Apple's website.Go through the full installation process.

2. Start iTunes on your computer. Connect your iPhone to your computer with a USB connection cable. You will see a synch process starting up and asking you which items you'd like to synchronize with.

3. Select the items you wish to sync. Please be careful: the first sync may erase content from your iPhone if you don't specify that you wish to keep it.

Certified Devices

Certified Devices are devices that have been previously "used" and allow you to purchase an amazing smartphone for a fraction of the price. These "used" phones are 100% certified and come with a 1 year warranty similar to the manufacture warranty; though this is device dependent.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: + 1 (855) 886-0505.

PhoneBox networks support most of the modern phones and smartphones. We will provide you with a specific SIM card required for your phone.

Updated on: 10/10/2024