My phone shows "No Service".

Requirements:

• Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device.
• Make sure that you are using your service while you are inside Canada.
• Please make sure that your device is not on contract or SIM card lock.

“No service” can occur based on various reasons. The first common reason is due to future “service starting date”. Before checking the service, it is important to have a look at the confirmation email that we have shared with you as well as every client which specifies the service starting dates.

If you are not able to receive your service even when your service should already been started, please proceed with troubleshooting by checking our support sections - APN settings.

Case example:

Mr. Park has been using his device in many different countries without any issue. His device allows him to use SIM cards from countries that he visited with no sign of issue or device lock. When Mr. Park came to visit Canada in the winter, his device was shown as no service.

Solution: Mr. Park can check whether his service has already been started. He needs to make sure that the SIM card is inserted correctly into this device as well. For most Apple devices such as iPhone, the latest version is also highly recommended to be installed to avoid such issues.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024