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**Setting up your home internet service with TELUS or Koodo is simple and straightforward. When you purchase the home internet through PhoneBox, we offer these options to you!

TELUS Home Internet Setup

TELUS offers two options to set up your home internet: professional installation or self-installation.

• Professional Installation

A TELUS technician will visit your home to install your modem and WiFi 6 equipment, ensuring everything is set up correctly for optimal performance.

• Self-Installation

If you like to handle things yourself, Telus provides easy-to-follow, step-by-step instructions to set up the equipment.

Note: In some cases, Professional installation is only available.

Eligibility :

The availability of professional installation or self-installation depends on your location. Please contact our customer support team to confirm installation options available in your area.

Notification :

You’ll receive an email notification from TELUS about your installation schedule, including when a technician will visit if you choose the professional installation option.

Koodo Home Internet Setup

Koodo offers a simple self-installation option for home internet.

• Self-installation

You’ll receive clear, step-by-step instructions to guide you through the installation process. It’s quick, easy, and perfect for those who prefer to set up their own internet connection.

Notification :

Koodo will notify you of your activation date via email and provide additional setup details if necessary.

Case Example:

• Sarah chose TELUS for her home internet. Since she preferred professional installation, a TELUS technician came to her home to set up her modem and WiFi equipment. The technician explained everything and ensured the service was running smoothly, allowing Sarah to get online without any issues.
• Mark opted for Koodo for his internet. He received clear instructions on how to set up the equipment himself. Mark followed the steps provided, and everything was connected with no technician visit needed.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 28/10/2025