PhoneBox notified me that my registered card was declined. What should I do?

Have you received a text message regarding a declined payment? Don't worry. You can always log into your account and extend your term with another payment method. To extend your term successfully, please make sure to update your auto-extension method.

If you are unable to log into your online account, we can help you via email, phone call, live chat, or SMS. We will gladly help you extend your term and update your auto-payment method.

Case Example: Aleks received a text message from PhoneBox saying that her credit card was declined. She logged into her online account with her registered email and password, and successfully extended her term with another payment method.

To check her auto-payment method, she went to the Profile menu and found that her credit card information was not up-to-date. She cancelled the current method and added new credit card information with the updated expiry date and CVV information.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 27/10/2025