PhoneBox notified me that my registered card was declined. What should I do?

Have you received a text message regarding a declined payment? Don't worry. You can always log into your account and extend your term with another payment method. To extend your term successfully, please make sure to update your auto-extension method.

Have you failed to log into your online account? We can help you via email, phone call, Live Chat, SMS. We will gladly help you to extend your term and update your auto-payment method.

Case Example:

Aleks received a text message from PhoneBox, and it said that her credit card was declined. She logged into her online account with her registered email and password, and successfully extended her term with another payment method.

To check her auto-payment method, she went to Profile menu and found that her credit card information is not up-to-date. She cancelled the current method and added the new credit card information with the up-to-date expiry date and CVD information.

Updated on: 10/10/2024