PhoneBox notified me that my registered card was declined. What should I do?

Have you received a text message regarding a declined payment? Don't worry. You can always log into your account and extend your term with another payment method. To extend your term successfully, please make sure to update your auto-extension method.

Have you failed to log into your online account? We can help you via email, phone calls, Live Chat, and SMS. We will be more than happy to assist you.

Case Example:

Alex received a text message from PhoneBox, and it said that her credit card was declined. She logged into her online account with her registered email and password, and successfully extended her term with another payment method.

To check her auto-payment method, she went to the Profile menu and found that her credit card information was not up-to-date. She cancelled the current method and added the new credit card information with the up-to-date expiry date and CVD information.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section, select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 13/01/2025